The spread of high speed broadband services, especially into the home, were a vital first step. This allowed for the increased functionality of VoIP services like Skype (and their enterprise equivalents) and ensured that these products moved into the mainstream. These improved VoIP & Cloud services allowed for increased collaboration amongst staff across multiple locations. Another reason for the popularity of VoIP Services relates to cost. Not only will you get your Voice Calls generally at a much cheaper rate than standard phone lines, you also get much increased functionality in your Cloud Phone System for a fraction of the cost of an enterprise standard PABX System. You can get features like video conferencing, Voicemail to Email and other services built in - often at no extra cost. The spread of high speed broadband services, especially into the home, were a vital first step. This allowed for the increased functionality of VoIP services like Skype (and their enterpris...